Nutshell

Some companies choose to only offer email support to their customers. We don’t fully understand it, so I’ll explain why we think offering our customers a chance to call us is critically important. Good customer support comes down to four key things: Being available Being personable, friendly, and genuine Being knowledgeable (excuse the “be” verbs); […]

Why incorrect business information can hurt you We may have all run into this in the past: incorrect business contact info. For example: you go to your search engine, you search for a business. You call, and you encounter an intercept message saying the number you dialed is not in service! You click another online